Refund policy

MyIrthi (إرثي)
Last updated: April 2026

1. Legal Scope

This policy applies to all purchases made through MyIrthi and is structured in accordance with:

  • UK Consumer Contracts Regulations 2013
  • UK Consumer Rights Act 2015
  • Applicable GCC consumer protection laws, including Qatar Law No. (8) of 2008 on Consumer Protection

Where local law provides stronger consumer rights, those rights will take precedence.

2. Product Classification

MyIrthi products fall into the following categories:

  1. Standard Volumes – non-personalised items
  2. Personalised / Commissioned Volumes – customised with names, inscriptions, duʿāʾ, or bespoke elements
  3. Limited / Numbered Editions – restricted releases assigned to a specific custodian

Each category carries different return rights, as outlined below.

3. Right to Cancel (UK & EU Orders Only)

For orders delivered to the United Kingdom or European Union:

You have the legal right to cancel your order within 14 days of receiving the goods, without providing a reason.

Exceptions (Legally Binding)

This right does not apply to:

  • Personalised or custom-made items
  • Goods made to your specifications
  • Items that have been assigned as part of a limited or numbered edition

These exemptions are enforced under Regulation 28 of the Consumer Contracts Regulations 2013.

4. GCC Orders (Including Qatar)

For orders delivered within the GCC:

Returns are accepted within 14 days of delivery, subject to:

  • Product condition requirements (see Section 5)
  • Exclusion of personalised or assigned items

This aligns with regional consumer protection expectations while respecting the bespoke nature of MyIrthi products.

5. Conditions for Return

All approved returns must meet the following criteria:

  • Item is unused and unwritten in
  • Item is undamaged and unaltered
  • Returned in original packaging, including protective materials
  • Includes proof of purchase

MyIrthi reserves the right to reject returns that fail inspection.

6. Non-Returnable Items

The following are strictly non-returnable:

  • Personalised or commissioned volumes
  • Any item containing custom inscriptions, names, or duʿāʾ
  • Limited or numbered editions once assigned
  • Items that have been written in, marked, or used
  • Gift cards
  • Sale or clearance items (where explicitly stated)

These items are considered final and binding at the point of order confirmation.

7. Damaged, Defective, or Incorrect Goods

Under UK Consumer Rights Act 2015 and GCC consumer laws, you are entitled to remedies if goods are:

  • Faulty
  • Damaged upon arrival
  • Not as described
  • Incorrectly supplied

Required Action

You must notify MyIrthi within 48 hours of delivery with:

  • Order reference
  • Clear photographic evidence
  • Description of the issue

Resolution Options

Where validated, MyIrthi will provide one of the following:

  • Replacement (preferred for limited or bespoke items)
  • Repair (where applicable)
  • Refund (where replacement is not possible)

8. Return Authorisation Process

Returns must be approved in advance.

To initiate:

Email: support@myirthi.com

Include:

  • Order number
  • Reason for return
  • Supporting evidence (if applicable)

If approved, you will receive:

  • Return instructions
  • Approved return address
  • Handling requirements

Important

Items returned without prior authorisation will not be accepted.

9. Shipping & Responsibility

  • Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect
  • Customers are responsible for ensuring secure packaging and tracked delivery
  • MyIrthi is not liable for returns lost or damaged in transit

10. Exchanges

MyIrthi does not offer direct exchanges.

Where eligible:

  1. Complete the return process
  2. Place a new order separately

11. Refunds

Once a return is received and inspected:

  • You will be notified of approval or rejection
  • Approved refunds are issued to the original payment method

Timelines

  • Processing: up to 10 business days
  • Banking clearance: may vary depending on provider

If more than 15 business days have passed after approval:

Contact: support@myirthi.com

12. Fraud, Abuse & Policy Enforcement

MyIrthi reserves the right to:

  • Refuse returns that show signs of use, alteration, or damage
  • Reject claims lacking sufficient evidence
  • Suspend accounts engaging in repeated or abusive return behaviour

13. Nature of Product & Policy Position

MyIrthi products are not standard consumer goods.

They are:

  • Personal legacy records
  • Heirloom-bound volumes
  • Often produced in assigned or limited form

As such, this policy is intentionally controlled and restrictive, ensuring:

  • Product integrity
  • Fair allocation of limited editions
  • Protection of personalised production processes

14. Contact

For all returns, cancellations, or disputes:

Email: support@myirthi.com
Response Time: Within 1–2 business days