Shipping policy

MyIrthi (إرثي)
Last updated: April 2026

1. Position & Scope

This policy governs the delivery of all MyIrthi volumes, archives, and objects.

Delivery is treated as the final stage of custodial transfer, not standard retail shipment.

By placing an order, you agree to the terms set out below.

2. Fulfilment Model

MyIrthi products fall into two fulfilment categories:

2.1 Commissioned & Personalised Volumes

  • Produced to order following confirmation
  • Subject to production timelines prior to dispatch

2.2 Standard Objects (Non-Personalised)

  • Held in limited inventory or produced in controlled batches

Each category carries different timelines.

3. Processing & Production Time

3.1 Personalised / Commissioned Orders

  • Production typically requires 10–21 business days
  • This reflects binding, material preparation, and finishing processes

3.2 Standard Items

  • Dispatched within 1–3 business days

Production timelines begin only after:

  • Payment confirmation
  • Final personalisation approval (where applicable)

4. Shipping Timeframes

Estimated delivery times after dispatch:

Region Standard Delivery Express Delivery
United Kingdom 5–10 business days 2–5 business days
Europe 5–12 business days 2–6 business days
GCC (including Qatar, UAE, KSA) 3–10 business days 2–5 business days
United States & Canada 5–12 business days 2–6 business days
International 5–15 business days 3–8 business days

These are estimated timeframes, not guarantees.

5. Shipping Costs

Shipping costs are calculated at checkout based on:

  • Destination
  • Product type
  • Delivery speed

From time to time, MyIrthi may offer complimentary shipping for selected regions or editions.

6. Dispatch & Tracking

  • Orders are dispatched Monday–Friday (excluding public holidays)
  • Upon dispatch, you will receive a tracking reference

Tracking updates are dependent on the courier network.

7. Address Accuracy

You are responsible for providing accurate delivery details.

Address Changes

  • Permitted only before dispatch
  • Not possible once shipment has been released to the courier

Incorrect or incomplete addresses may result in:

  • Delays
  • Additional charges
  • Return-to-sender outcomes

8. Customs, Duties & Taxes

8.1 International Orders

  • Duties and taxes may apply depending on destination
  • Responsibility will be clearly indicated at checkout

8.2 Delivered Duty Paid (DDP)

Where applicable, MyIrthi may prepay duties to ensure:

  • Seamless delivery
  • No additional charges upon arrival

9. Delivery Conditions

Delivery is considered complete when:

  • The parcel is delivered to the provided address
  • Or signed for by the recipient or authorised party

For high-value shipments:

  • Signature may be required
  • Identity confirmation may be requested

10. Risk & Ownership Transfer

Risk transfers to you upon:

  • Successful delivery
  • Or confirmed handover by the courier

MyIrthi is not responsible for:

  • Theft after delivery
  • Loss due to unattended delivery instructions

11. Delays

Delays may occur due to:

  • Customs processing
  • Carrier disruptions
  • Regional restrictions
  • Force majeure events

MyIrthi will take reasonable steps to assist but cannot guarantee resolution timelines.

12. Damaged Parcels

If your parcel arrives damaged:

Required Action

  • Notify MyIrthi within 48 hours of delivery
  • Provide photographic evidence of:
    • Packaging
    • Damage
    • Shipping label

Resolution

  • Replacement (preferred)
  • Refund (where replacement is not possible)

13. Lost Shipments

A shipment is considered lost only after confirmation by the courier.

Upon confirmation:

  • Replacement or refund will be issued

Investigation timelines are controlled by the courier.

14. Failed Delivery & Returns to Sender

If delivery fails due to:

  • Incorrect address
  • Refusal of delivery
  • Failure to collect

The item may be returned to MyIrthi.

In such cases:

  • Redelivery fees will apply
  • Refunds (if applicable) will exclude shipping costs

15. Cancellations

Orders may be cancelled:

  • Before dispatch for standard items
  • Before production begins for personalised items

Once dispatched or in production:

  • Cancellation is not permitted

Refer to the Returns & Refund Policy for full terms.

16. Insurance

All shipments are insured up to the declared value.

Claims are subject to:

  • Courier investigation
  • Verification of loss or damage

17. Contact

For all delivery-related enquiries:

Email: support@myirthi.com
Response Time: 1–2 business days